Billing settings: a tour

A tour of Billing settings in Arkon One: Dunning, late fees, credit holds, invoice review and sales tax and the controls you will use most.

The steps, written out

1. Open Billing settings from the Administration and Settings section of the left menu.
2. Read each row: #, Days from due date, Stage, Template, Credit hold.
3. Use the County tax rates button at the top of the page.
4. Review the Dunning schedule section.
5. Review the Late fee policy section.
6. Review the Credit hold policy section.
7. Review the Invoicing section.

Tip

Open Administration → Billing settings (Owner / Administrator, Office Manager and Accounts & Billing): Changes apply from the next nightly run. With the default policy, every night the system looks at each Open or Partial invoice that is more than 10 days past its due date (the Grace period). For each one it creates a separate Late Fee invoice for 1.5% of the balance still owed, with a $25 minimum, and repeats it no sooner than every 30 days while the invoice stays unpaid. Late fee invoices are not taxed and are never charged late fees themselves. The fee invoice shows "Late fee for INV-…" and the original shows "Late fees raised". Customers marked Exempt from late fees are skipped. Change the rate, grace days, minimum and repeat interval, or turn late fees off, in Billing settings.