How does a customer request a service (pickup, erect, modify, inspection)
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How does a customer request a service (pickup, erect, modify, inspection). A step-by-step walkthrough of the screens, buttons and fields involved.
The steps, written out
- In the portal press Request service on Home, or New request under Requests.
- Choose What do you need? (Pickup / Off-hire, Delivery, Erect, Modify, Dismantle, Inspection, Repair, Other), the Job, optionally the Scaffold, the Requested date, Priority (Normal, High, Urgent) and an on-site contact phone.
- Describe it in Details and press Submit request.
Tip
The customer sees "Request submitted — our team will confirm the schedule shortly." and follows its status in Requests. Dispatch is notified and triages it from Field & Safety → Requests.