How to find or export a message in the Outbox
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The written steps below already work. Come back to watch it.
How to find or export a message in the Outbox. A step-by-step walkthrough of the screens, buttons and fields involved.
The steps, written out
- Open Outbox. It shows the last 30 days.
- Use the search box (subject, recipient, address or text) and the filters Channel, Customer and Template, or change the two dates.
- Press Filter.
- Press a row to open the message. From a customer message, Reply / new message starts a new one to that customer.
- Press Export CSV to download the filtered list.
Tip
The tiles at the top count messages by channel for the selected range.