Outbox: a tour
This video is coming soon
The written steps below already work. Come back to watch it.
A tour of Outbox in Arkon One: Every email, SMS and WhatsApp message the platform generated. DEMO — not actually sent and the controls you will use most.
The steps, written out
- Open Outbox from the Communication section of the left menu.
- Read the summary tiles at the top: Messages in range, Email, SMS, WhatsApp.
- Narrow the list with the search box and filters (channel, customer_id, template, from).
- Read each row: Sent, Channel, To, Customer, Subject, Template.
- Use the Export CSV button at the top of the page.
- Use the Compose message button at the top of the page.
- Review the Messages per day section.
Tip
- Storm center: hurricane and severe-weather mode (Storm center). The Outbox lists every email, SMS and WhatsApp message the platform generated: invoices, reminders, delivery notices, storm warnings, broadcasts and messages you composed. Press a row to see the message exactly as the recipient gets it, plus its delivery details (channel, recipient, customer, template, language, status and the related record). The tiles at the top count messages by channel for the selected range.