Staff alerts: a tour

A tour of Staff alerts in Arkon One: Who is told what, when — plus channel and language preferences and the controls you will use most.

The steps, written out

1. Open Staff alerts from the Communication section of the left menu.
2. Read the summary tiles at the top: Staff on email, Staff on SMS, Staff on WhatsApp, Customers with message opt-outs, Items short in 4 weeks.
3. Read each row: Event, Recipients, When, Last run, Item, Deliveries.
4. Review the Staff events section.
5. Review the Stock shortage forecast — next 4 weeks section.
6. Review the Items due for service section.
7. Review the Recent runs section.

Tip

Staff alerts shows who on the team is told what and when: new lead (Sales), quote accepted, quote unanswered, discount needs approval, customer on hold accepted a quote, work order assigned (Foreman, nightly digest), item due for service and stock shortage forecast (Yard), insurance certificate expiring, payment failed, credit hold and card expiring. It also lists the 4-week stock shortage forecast, items due for service and recent runs. Yard Manager looks after inventory and the yard: Item catalogue, Stock by location, 12-week forecast, Assets, Servicing queue, Kit templates, Stock counts, Damage review, Re-rent register, Shipments and Count differences. The rest of the menu matches the Dispatcher (Operations, Requests, Work orders, Inspections, People, Engineering and Communication) and there is no Billing or Administration menu.