How to assign anyway when a certification is missing (manager override)
How to assign anyway when a certification is missing (manager override). Only an Office Manager or Owner / Administrator can do this; Dispatchers see a message that they cannot.
The steps, written out
- Open Assign crew for the work order and choose the crew.
- Tick Manager override — assign anyway.
- Type the reason (at least 5 characters; the field says "required, logged").
- Press Save assignment.
Tip
The override is saved in the Override log on that page, shown on the board with a blue ✓, and the Office Manager and Safety Inspector roles are notified. Without a reason you get "Enter a reason for the override".