Collections & credit: a tour

A tour of Collections & credit in Arkon One: Dunning schedule, failed-payment retries, late fees (1.5% / month after 10 days) and automatic credit holds and the controls you will use most.

The steps, written out

1. Open Collections & credit from the Billing and Finance section of the left menu.
2. Read the summary tiles at the top: Overdue invoices, Customers on hold, Payment retries scheduled, At risk of hold (7 days).
3. Read each row: Customer, Reason, Since, Type, Balance, Invoice.
4. Use the Send statements now button at the top of the page.
5. Use the Billing settings button at the top of the page.
6. Review the Credit holds section.
7. Review the Failed-payment retries section.
8. Review the At risk of credit hold section.
9. Review the Dunning schedule section.

Tip

Autopay charges the customer's default saved payment method automatically on each invoice's due date. See scheduled retries under Failed-payment retries on Collections & credit and failures under Failed payments on the Billing overview. To fix it: ask the customer for a new card (Manage cards), or record the payment by hand. Collections & credit is the accounts-receivable control room: