Why wasn't my rental billed
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The written steps below already work. Come back to watch it.
Why wasn't my rental billed. Check these in order:
The steps, written out
- Agreement status must be Active or Off Hire; Draft and Closed are skipped.
- Start date must be today or earlier.
- A Delivery ticket must be Completed (with a completed date) and linked to this agreement. Scheduled, loaded or in-transit tickets do not start rent. Open the agreement's Tickets tab.
- In arrears: nothing is billed until the cycle ends; see the Billing schedule tab for the "Billed on" date.
- The invoice may exist as a Draft waiting for approval (check the Draft tab).
- Add-ons (transport, labour) may be waiting for the next rental invoice (see Add-on charges in Billing settings).
- On Billing runs look for a red Errors badge; a closed accounting period blocks invoice creation.