How to void an invoice
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The written steps below already work. Come back to watch it.
How to void an invoice. A step-by-step walkthrough of the screens, buttons and fields involved.
The steps, written out
- Open the invoice from Invoices.
- Press Void and confirm.
Tip
The invoice becomes Void, its balance goes to zero, the ledger entries are reversed and the charges it contained are released: rental periods, transport, labour, consumables and damage lines become billable again and are picked up by the next billing run. So fix the cause first (wrong rate, ticket, agreement) or the same charge will come back. Voiding does not email the customer. To cancel a charge for good, use a credit note on an issued invoice instead.