Requests: a tour

A tour of Requests in Arkon One: Erect, modify, dismantle, delivery and inspection requests from customers and the field and the controls you will use most.

The steps, written out

1. Open Requests from the Field and Safety section of the left menu.
2. Read the summary tiles at the top: New, Awaiting approval, Scheduled, In Progress.
3. Narrow the list with the search box and filters (Search requests…, request_type, source, approval).
4. Use the Board button at the top of the page.
5. Use the List button at the top of the page.
6. Use the Lead times button at the top of the page.

Tip

Field & Safety → Requests (Requests) is where customer and field requests (erect, modify, dismantle, delivery, pick-up, inspection, repair) are triaged. Use Board (columns) or List. A red number on the menu counts the New ones. The statuses are: Dispatch is notified and the customer gets a "We received your request" message. You must choose a job or customer and write a description, otherwise: "Choose a job or customer and describe the request". An Erect request creates a scaffold in status Requested. Requests of the types set in the approval settings (by default Erect and Modify) go through an approval chain, shown in the Approval card (for example "Paso 1 de 3"). The default steps are Customer approver → Arkon One estimate → Final approval.