How to check in a return (good, needs servicing, damaged, missing)
How to check in a return (good, needs servicing, damaged, missing). A step-by-step walkthrough of the screens, buttons and fields involved.
The steps, written out
- Open the return ticket and go to Return check-in & completion (or Check in & complete in the Driver app).
- For each line enter Qty returned - the total coming off rent, including damaged, missing and servicing pieces.
- Of those, enter how many Needs servicing, Damaged and Missing. Good = returned - servicing - damaged - missing.
- Set the Completed date, Received by, the customer/site signature, notes and photo.
- Press Check in & complete.
Tip
Result: good pieces go to Available; servicing and damaged pieces go to In repair (serialized assets go to the Servicing queue); missing pieces go to Lost. Damaged and missing pieces create charges in Damage review; fewer pieces than expected are flagged as a count difference. Rent stops on the completed date, and the linked off-rent call is closed.