What is an off-rent call (Pre-return) and how do I record one
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What is an off-rent call (Pre-return) and how do I record one. An off-rent call records that the customer has told you the equipment is ready to collect.
The steps, written out
- On Shipments press Off-rent call.
- Choose the Job and Load; the lines are pre-filled with what is on rent - keep only what the customer called off.
- Enter the Call-off date (required) and Ready for pickup from.
- Press Record off-rent call (OFF-xxxxx).
Tip
Then open the call and press Schedule pickup (return ticket) to create the linked return. Cancel call removes it. When the return is checked in, the call closes automatically and shows Collected. Customer pickup requests also appear on Shipments with a Create return ticket button.