How to log lost or damaged items on a return
How to log lost or damaged items on a return. A step-by-step walkthrough of the screens, buttons and fields involved.
The steps, written out
- Open the Lost & damaged tile in the field or driver app, Lost & damaged in the menu, or press Log lost & damaged on a return ticket. The list shows open returns and how many items are already logged.
- For each item use the Missing and Damaged counters (large buttons that work on a phone), add a Note (what happened, where) and a Photo from the camera.
- Office roles see the Estimated charge for this ticket update as they go; crew see counts, not money.
- Press Save lost & damaged log.
Tip
Before the ticket is completed, the counts are kept on the ticket and prefill the check-in. Stock and charges post once, when the return is completed. After completion, saving posts right away, and only the difference to what was already applied is moved or charged, so saving twice never charges twice.