Lost & damaged: a tour
A tour of Lost & damaged in Arkon One: Log missing and damaged items when equipment comes back and the controls you will use most.
The steps, written out
- Open Lost & damaged from the Operations section of the left menu.
- Read the summary tiles at the top: Missing, last 30 days, Damaged, last 30 days, Charges awaiting review.
- Use the Report button at the top of the page.
- Use the Prices & settings button at the top of the page.
Tip
When equipment comes back, your crew or yard staff log how many pieces are missing or damaged on the return ticket. Stock follows automatically (missing items move to lost, damaged items to repair or are written off), the customer is charged from prices you set, and the office can waive or reverse a charge with a recorded reason. Nothing is ever deleted. Before the ticket is completed, the counts are kept on the ticket and prefill the check-in. Stock and charges post once, when the return is completed. After completion, saving posts right away, and only the difference to what was already applied is moved or charged, so saving twice never charges twice.