How to review lost and damaged charges (Damage review)

Name: Arkon One: How to review lost and damaged charges (Damage review)
Duration: 55 s
Description: How to review lost and damaged charges (Damage review). Charges for lost or damaged equipment are created when a return is checked in (and you can add them by hand). They start as Pending Review.

Next lesson: How to add a lost or damaged charge by hand →

How to review lost and damaged charges (Damage review). Charges for lost or damaged equipment are created when a return is checked in (and you can add them by hand). They start as Pending Review.

The steps, written out

Open Damage review; the Pending Review tab opens first.
Check the customer/job, item, kind (Damaged or Lost), quantity, amount and the source ticket or photo.
Press Approve or Reject on a line (Edit to correct it first), or tick several and use Approve selected / Reject selected.

Tip

Statuses: Pending Review, Approved (will be billed automatically on the customer's next invoice), Billed (already on an invoice) and Rejected. Amounts: Damaged = the item's standard damage charge (or 35% of replacement cost) per piece; Lost = replacement cost per piece. Only the Owner / Administrator, Office Manager and Accounts & Billing can approve or reject; Dispatchers and Yard Managers can view. If someone else already decided you see "Charge already reviewed".

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