How to move a ticket to Loaded and In Transit
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The written steps below already work. Come back to watch it.
How to move a ticket to Loaded and In Transit. A step-by-step walkthrough of the screens, buttons and fields involved.
The steps, written out
- Open the ticket (or its card on the Dispatch board, or the stop in the Driver app).
- Press the blue button at the top of the status bar: Mark as Picking, then Mark as Loaded, then Mark as In Transit. In the Driver app the buttons are Mark loaded, Depart, Arrived.
- When it is In Transit, the last step is Complete ticket (see the completion questions).
Tip
When a delivery, sale or transfer becomes In Transit the customer receives a message with a live tracking link. You cannot move steps backwards, and you cannot complete a ticket by pressing a status button ("Use the completion form to complete a ticket."). The Loaded and In Transit buttons are disabled when the customer is on credit hold, and a blocked serialized asset gives an error message instead. Reservations and off-rent calls do not go out on a truck.